Important Shipping Information
Jacques Torres Chocolate offers year-round shipping to our customers. We work hard to ensure that our chocolate is delivered to you fresh and in good condition.
Shipping Rates and Methods
We want our chocolate to reach you and your gift recipients looking and tasting just as fresh as it does when it leaves our shop. Because of the time and temperature sensitive nature of most of our products, we have to use a reliable shipper who will guarantee on time delivery and unfortunately this results in a higher shipping cost.
We ship exclusively with FedEx and offer Next Day and 2nd Day Service to all destinations and Ground Service only to certain areas of the country.
Certain products like our cookbooks, hot chocolate tins, baking mixes and cookies can be shipped ground nationwide, but if your order contains any of our more delicate products (like bon bons, molded chocolate, products from our chocolate covered section), you may only be given the option of Next Day or 2nd Day shipping, depending on your shipping address.
Please note that our chocolates are made and shipped from New York City, so orders going to the west coast and deep south will be the most expensive. During late spring and summer we only offer Ground shipping to addresses in our 1 day delivery zone and Next Day shipping to all other destinations to protect your chocolate from melting.
If you are placing your order after 9:00am EST, your order will not be shipped until the following business day. Orders are not shipped on Fridays, Saturdays or Sundays to ensure minimal time in transit.You will receive email confirmation when your order is shipped.
Please note that we cannot ship to P.O. Boxes or international destinations. We are not responsible for delivery delays experienced by FedEx due to weather or mechanical error and are, therefore, unable to offer refunds for those reasons.
Desired Delivery Date
Please select your preferred delivery date at checkout and we'll ship your order to arrive as close to your desired delivery date as possible.
No Signature required
All orders are shipped "no signature required " which means the package will be left at the shipping address, which may mean simply left on a residential doorstep. We are not responsible if the package is lost or stolen after FedEx has completed the delivery.
Shipping chocolate is tricky and nobody likes melted chocolate! If the destination city's temperature is 70 degrees or warmer, please choose the Next Day shipping option. We'll provide a styrofoam lined container and ice packs to protect your chocolate. If you have chosen 2nd Day shipping, we are not responsible if the chocolates arrive melted and will not offer any refund. Please note that late spring and all through the summer we only offer Next Day shipping.