Please note: You must be 18 years or older to use, subscribe or register as a member of Jacques Torres Chocolate/www.mrchocolate.com. The Web Site is a general audience site and we do not knowingly collect, maintain or disclose personal information from or about children.
Why do we gather information?
Mrchocolate.com gathers personal information to help improve our customer service and products, to communicate with you, to process your orders, to provide an enhanced and more personalized shopping experience and to inform you, and your gift and message recipients, of special offers and discounts from us.
What information do we gather?
We collect information through our Web Site, emails, mail, fax, and telephone, including when you place an order, participate in our contests, forums, surveys, promotions, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, and membership registrations, and engage in other activities, services, products and resources we make accessible to our customers, members or users.
Depending on how you are interact with us, we collect some or all of the following types of information: your name, address, telephone number, email address, billing information (credit card number, expiration date and billing address), gender and birth date, if you choose to enter such information, products purchased and occasion type (for example, Valentine’s Day), any promotion code and related information, message and gift recipients’ names, addresses, telephone numbers and email addresses, and other information you provide to us, including User Submissions.
Information you provide to us may be collected by us even if an order, registration, or other process is started but not completed or otherwise cancelled. Members may also add to their Address Book the name, address and telephone number of friends or other persons to whom they may wish to send gifts or expressions. Only Members have the right to view and edit their Address Book entries.
How we use “Cookies”
How we use the information we collect
We use information we collect to communicate with you about our products, services, promotions and contests, to process your orders, to provide an enhanced and more personalized shopping experience, to inform you and your gift and message recipients of offers and discounts from Jacques Torres Chocolate.
Without your consent, we do not make your gift information or message recipients’ email addresses, available to third parties. In addition, you may instruct that other personal information about you or your message or gift recipients’ that you have provided to us not be shared with third parties by following the instructions in How to Limit the Use of Personal Information, below.
Jacques Torres Chocolate collects two types of information about users: “Personal Information” (such as name, email address, mailing address and phone and credit card numbers) and “Aggregate Information” (such as information about how many users log on to our sites on a daily basis).
Personal Information is collected online when users voluntarily register with mrchocolate.com to purchase items, receive electronic newsletters, use community and communication services, answer surveys and enter contests and other promotional opportunities provided on mrchocolate.com. We also maintain a record of your product interests and purchases online. We may receive personal usage and demographic information from our stores and from third parties we work with.
Aggregate Information is non-personally identifiable/anonymous information such as types of products purchased, most frequently accessed pages, IP addresses or search terms. Aggregate Information is used in a collective manner. Tracking Internet Protocol (IP) addresses is one method of collecting Aggregate Information about your activities online and information volunteered by you. An IP address is a number that is automatically assigned to your computer whenever you surf the Web. The computers, which deliver the Web pages to you, automatically identify your computer by its IP address. When you request a page from our site, our servers log your IP address.
Our Affiliates, subcontractors, and agents, and any successors to our business (if we ever sell some or all of our business), are not considered to be third parties under this Policy. However, in connection with information collected under this Policy, they are required to comply with this Policy. “Affiliates” are persons or entities directly or indirectly controlling, controlled by, or under common control with Jacques Torres Chocolate.
We reserve the right to disclose information you provide to us as required by law, in response to legal process and law enforcement requests and as necessary or appropriate, in our view, to operate the Web Site, process orders or registrations, to conduct promotions, contests, and sweepstakes you participate in, and to protect the rights or property of the Company, its Affiliates, users, customers, recipients, Members, Sponsors, Providers, Licensors, Merchants and Associates.
Consent to Transfer and Submission
Jacques Torres Chocolate is operated in the United States. If you are located outside the United States, please be aware that any information you provide to us will be transferred to the United States. By using the Web Site or otherwise providing us with information, you hereby consent to this transfer.
If you visit our Facebook, Twitter, Instagram, or other social media pages, we may collect information you submit or make publicly available.
We also collect information automatically using technology when you visit our website or social media pages or when you open one of our e-mails.
Security and Passwords
If you place an order on our Web Site, it encrypts the credit card number you submit prior to transmission over the Internet using secure socket layer (SSL) encryption technology. However, no transmission of data over the Internet or any other network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard personal information once we receive it, we cannot warrant the security of information we receive.
Portions of the Web Site (such as our Member registration and Address Book) may require registration and log-in processes in which you will select a user ID and password (collectively, the “Password”). Passwords provided to you by us are the confidential property of the Company and may be used by you solely for your individual use of the Web Site (and otherwise as specified by us). You are responsible for maintaining the confidentiality of any Password and for all activities that occur using your Password, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your Password or accounts.
Sharing Information Collected Online with Third Parties, Consultants and Affiliates
Jacques Torres Chocolate does not share emails addresses you provide with third parties without your consent. We do not contribute to or participate in cooperative databases, which give other companies access to such personal information. For privacy purposes, all information relating to our customers is stored on a highly secure server, and all credit card information is stored in an encrypted format.
Jacques Torres Chocolate may share personal information gathered online with consultants and Jacques Torres Chocolate suppliers or for any internal business purpose, and may also divulge personal information if such information is required for Jacques Torres Chocolate to comply with any valid legal process, such as a subpoena, search warrant, statute or court order, or if Jacques Torres Chocolate believes that membership has been used to commit unlawful acts or acts that may endanger the health or safety of another user or of the general public.
In addition, Jacques Torres Chocolate receives personal usage and demographic information from its affiliates and from third parties and uses this information to improve our products and services. Jacques Torres Chocolate may share Aggregate Information with affiliates and consultants for any internal business purpose.
How to Limit the Use of Personal Information
We want to communicate with you only to the extent you want to hear from us. If you prefer not to have personal information collected from you via the Web Site, emails, mail, fax, and telephone shared with third parties, or to set your preferences concerning promotional communications, please follow the directions below.
Email us at: [email protected] from the email address which you wish to have removed and include your postal mailing address in the message; or
Write us at:
Jacques Torres Chocolate
350 Hudson Street
New York, NY 10014
Call us at 1-212-414-2462.
If you would like to update or correct information previously provided to us, please send an e-mail with your new information, including your complete name, postal address, and email address to [email protected]
Members can modify and update their membership information (including name, mailing address, birth date, telephone number and email address) by accessing the password-protected “Update Membership” page.
Acceptance of Terms and Changes to this Policy
Your continued use of the mrchocolate.com Web Site following the posting of changes to these terms will mean that you accept these changes accordingly.